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Facility Health & Maintenance

Know the assets you maintain and how their condition changes 

Prepare maintenance work with validated asset information. Revisit selected physical conditions over time to understand what has improved, deteriorated, or needs further investigation.

Preventive/Predictive Maintenance and Facility Health Monitoring connect maintenance decisions with the evidence needed to revisit them. Immersion Data Solutions helps Facilities teams at retailers with 100+ locations establish the physical asset record and compare selected conditions across repeated captures, so teams can adjust their approach as properties change. 

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Existing capture 
Equipment reports 
Budget planning 

One Facilities team used information from locations Immersion Data Solutions was already capturing to establish a reliable equipment inventory and support budgeting and equipment recommendations.

Trusted by leading multi-site operators

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Pilot Company
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Cumberland Farms 
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Safelite 
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 EG America

Connect maintenance work with an understanding of changing condition 

A service schedule gives your team a routine. Knowing which HVAC unit is installed helps prepare the work. Revisiting its visible condition later helps the team investigate deterioration or check what changed after service or replacement. 

The same distinction applies to roofs, pavement, fixtures, and finishes. Asset identity and physical context support maintenance action. Repeated condition checks help teams understand change and decide whether a need warrants new attention. 

Immersion Data Solutions captures and validates this physical information. Phygii organizes it in a reusable Phygital twin, giving teams an asset record for maintenance and dated evidence to reference across monitoring cycles. 

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Your preventive program needs a reliable physical foundation  

Your team maintains the PM calendar, assigns vendors, and records work orders. Yet a new issue can still raise basic questions: Which unit does this store have? Did someone replace it? Where does it sit? What surrounds it?

Photos, vendor reports, spreadsheets, and past surveys may hold pieces of the answer. Your team spends time finding and checking them before it can plan or resolve the work.

A consistent asset record helps teams prepare service visits, investigate requests, and support maintenance decisions with evidence. When the record answers the question at hand, teams can often prepare the work without another discovery trip.  

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Two initiatives for maintaining assets and tracking condition change  

Preventive/Predictive Maintenance puts asset and condition information to work in maintenance decisions. Facility Health Monitoring revisits selected conditions over time so teams can understand change. They belong together because maintenance teams need both a reliable record of what they service and evidence for reconsidering the work as conditions evolve.

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Preventive/Predictive Maintenance

Know the asset and prepare the maintenance work.

Establish asset identity, location, attributes, and observed condition. Use that record alongside service history, manufacturer requirements, and lifecycle expectations to prepare visits, evaluate recurring issues, and guide maintenance, repair, or replacement decisions. The purpose is to support the work your team needs to perform.

For predictive maintenance strategies, validated asset information provides physical context for third-party monitoring and analytics. Those systems supply operating signals and predictions; Phygii supplies the property and asset record teams can use to investigate and plan a response.

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Facility Health Monitoring

Understand how selected physical conditions change over time.

Start from a physical baseline, then revisit selected assets or areas using consistent condition checks. Set a capture cadence around the property, asset, and business need. Phygii preserves dated evidence so teams can reference prior observations and compare conditions across cycles.

The purpose is to understand deterioration, improvement, or an unresolved condition. Your team can then decide whether maintenance, updated assessment, or specialist investigation is warranted. Scope monitoring around what needs repeated observation rather than reassessing the entire property each time.

Scope the initiatives together when your team needs both an asset record for maintenance and repeated condition checks. An FCA can establish the condition baseline; maintenance uses relevant information to guide work, and monitoring examines what changes afterward.

What can your program include  

Scope starts with the assets you maintain or the conditions you need to revisit. Depending on the initiative, capture can establish:

Programs can cover HVAC, roofs, lighting, electrical and plumbing systems, pavement, paint, fixtures, and interior finishes. For monitoring, define the assets or areas to revisit and the checks needed for useful comparisons. Agree on access, capture methods, and assessment depth up front.

Information Examples
Asset identity and location Equipment present, its location, and make, model, and serial number where accessible
Physical attributes Nameplate information, relevant measurements, and age where it can be established
Observed condition Consistent checks for wear, damage, and other findings on the assets or areas in scope
Visual context Photographs, 360-degree imagery, and appropriate capture of service context or selected conditions
A reusable record over time Validated asset information and dated evidence for maintenance use and comparison across monitoring cycles

Add physical context to the systems you already use   

A CMMS may show four service calls for an HVAC unit. Phygii helps establish which unit is physically present, where it sits, its attributes and observed condition, and the visual context around it.

Those records answer different questions.

Facilities teams use these records together to prepare work and evaluate maintenance needs. Repeated physical captures add evidence of condition change; operating systems and service records add context for investigating it.

Information source What it contributes
Phygii Validated physical property and asset information
CMMS Work orders, service activity, and maintenance history
BMS, sensors, and monitoring platforms Equipment operating data and ongoing signals
Third-party analytics tools Predictive analysis and associated alerts or dashboards, where provided

Revisit maintenance and investment decisions between formal assessments 

 An FCA establishes a structured condition baseline for portfolio comparison and capital planning. Maintenance information and targeted health monitoring help your team revisit selected needs as service work, equipment, and physical conditions change. 

Prepare maintenance work.

Use asset identity, location, and physical context alongside service history to define scopes, discuss parts, and investigate recurring requests before dispatch.

Recheck deferred needs.

Revisit a documented condition to see whether it has deteriorated, improved, or remains unresolved. Use current evidence when deciding whether postponed work can continue to wait.

Review repair or replacement timing.

Consider repeated condition observations alongside age, service history, and business priorities before advancing or postponing a planned investment.

Compare selected needs across locations.

Apply consistent checks to the assets or areas in the monitoring program. Facilities uses the resulting evidence alongside operational, financial, and safety considerations to decide where further attention is warranted.

For a broader condition assessment and comparable portfolio findings, explore Facility Condition Assessment. For a wider investment program, explore Capital Planning & Asset Modernization.

Use asset information and condition history in everyday Facilities work 

Strengthen preventive maintenance
Confirm which assets your program covers and use their identity, attributes, and location to prepare service work. Bring a reliable equipment record into discussions about parts, vendor scope, and maintenance requirements.
Investigate condition changes
Compare observations from repeated captures when a store reports a problem or a planned check reveals a change. Review the dated evidence, then determine whether maintenance or specialist investigation is needed.
Support repair or replacement decisions
Use current and prior condition evidence alongside maintenance history and lifecycle expectations. Help decision-makers understand whether a need has changed since they last considered its scope or timing.
Prepare vendors before they arrive
Use the property record to review equipment location, surrounding space, and visible access constraints. Better preparation can reduce time spent discovering information that was available before dispatch.

Capture once and reuse everywhere 

1

Capture

Scope the visit around the immediate program and other known information needs. Immersion Data Solutions selects appropriate methods, including photography, 360-degree imagery, scanning, drone capture, and measurements. One visit can often collect evidence for an FCA, a maintenance asset record, and a monitoring baseline. 

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Deliver

Organize and validate the information into the agreed asset records, condition findings, and reports. Shared capture can support several initiatives; each has a different output, from assessment findings to maintenance context or evidence for comparing condition across cycles. 

3

Reuse

Keep the information accessible in Phygii for future maintenance questions and other teams. For health monitoring, revisit the selected scope and preserve dated evidence. Reuse existing capture when it answers the question, and collect new evidence when the decision requires current conditions. 

Capture once and reuse everywhere 

Deliverables reflect the initiative and agreed scope and can include:

  • Validated asset records for maintenance, including identity, location, and captured attributes.
  • Organized photographs and visual context for preparing service work and investigating requests.
  • Repeated, dated condition observations for the assets and areas in the monitoring program.
  • A reusable Phygital twin with current and prior physical evidence accessible in Phygii.
  • Asset reports for maintenance planning and scoped condition information for comparison across properties or monitoring cycles.

Start with an asset category, a group of stores, or a specific maintenance or condition-change question. Define how the team will use the information and, for monitoring, what it needs to revisit consistently over time.

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From existing site capture to better equipment decisions  

 One Facilities team needed a dependable inventory of the equipment across its locations, including make, model, and serial number. Without that foundation, the team lacked the information it needed to confidently plan parts, service strategy, replacement cycles, and capital needs. 

 Immersion Data Solutions was already capturing those locations. We organized information from that capture into asset reports, allowing the team to begin building its inventory without commissioning a separate equipment-inventory visit. 

 With a reliable inventory, the team could begin using the information for budgeting and equipment recommendations. 

This example shows how a maintenance initiative can reuse capture from another program when it includes the required asset information. Facility Health Monitoring adds a different purpose: repeated condition checks that help the team understand change. The inventory can support that monitoring scope, but an inventory alone does not establish a condition trend. 

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Prepare maintenance work and understand what changes  

Start with the need in front of you: establish an equipment record, investigate recurring maintenance, or revisit a changing condition. Immersion Data Solutions can define the capture and deliverables for that initiative and scope the two together when your team needs both.

Frequently asked questions

How does Phygii support preventive maintenance?

Phygii provides validated asset identity, attributes, observed condition, and physical context. Teams use that record alongside maintenance schedules and service history to prepare visits, evaluate requirements, and guide work. Maintenance scheduling and work-order execution remain in the maintenance process and systems your team uses.

An FCA establishes a structured, point-in-time condition baseline, documenting deficiencies and supporting portfolio comparison and capital decisions. Preventive/Predictive Maintenance uses asset information to guide maintenance work. Facility Health Monitoring compares selected conditions across repeated captures to understand change. An FCA baseline can support either initiative.

The initiatives can often draw on one visit when capture includes the required evidence. Their business questions, assessment criteria, and deliverables differ. Subsequent monitoring needs new observations to establish change over time.

It means revisiting selected physical conditions through recurring, consistently scoped captures and comparing dated evidence over time. Teams look for deterioration, improvement, and unresolved needs. BMS, sensors, and other platforms provide continuous equipment signals; the physical capture cadence depends on the monitoring scope.

How does this support predictive maintenance?

Predictive maintenance uses data and analytical models to anticipate equipment problems. Validated asset and property information can strengthen the foundation for that strategy. Predictive analytics, operating signals, and related alerts or dashboards depend on third-party systems.

Yes. Repeated observations help teams revisit deferred needs or planned investments as conditions change. Use that evidence alongside costs, service history, and business priorities. An FCA provides the broader structured assessment and comparable condition baseline for portfolio capital planning.

Set the cadence around the asset, how quickly relevant conditions change, and the decisions the evidence supports. Some customers recapture annually; others update around programs or property changes. Keep the checks consistent enough to compare observations across monitoring cycles.