CASE STUDY: The Pilot Company’s Journey with IDS
Unlocking Operational Efficiency and Growth with iGDT Digital Twin Platform.
In today’s dynamic business landscape, the ability to adapt and innovate is paramount. Pilot Company, a leading player in the convenience store industry, understands this better than most. Their ambitious “New Horizons” program, one of the largest reinvestments in their existing fleet, is a testament to their commitment to staying ahead. But their journey to modernize and upgrade their locations came with its unique set of challenges.
THE CHALLENGE
For a company that’s grown primarily through acquisitions, Pilot’s diverse portfolio of facilities presented a common issue - varying levels of documentation. They had tackled small projects in the past, but not with a systematic approach. It was time for a change. To meet the demands of the New Horizons program, they needed a smarter, more efficient way to manage their locations.
INTRODUCING THE DIGITAL TWIN
The answer to Pilot’s dilemma came in the form of a digital twin, an innovative concept gaining traction in the world of facility management. A digital twin is a virtual replica of a physical facility, offering unprecedented insights into its architecture, systems, and infrastructure. For Pilot, it has been a game-changer.
ENTER IDS: A PARTNERSHIP THAT TRANSFORMS
Pilot’s collaboration with IDS brought their digital twin vision to life. IDS is a pioneer in the geo-spatial digital twin field, offering a sophisticated platform that enables organizations to create digital twins of their facilities quickly and accurately. For Pilot, this meant a detailed digital replica of each location, complete with plan views, reflected ceiling plans, exterior views, and site plans. It was the foundation they needed to revolutionize their approach.
IMPROVING EFFICIENCY AND EFFECTIVENESS
The IDS partnership swiftly delivered results. Change orders, which used to be a common occurrence due to the discovery of unknown conditions during projects, were now significantly reduced. The digital twin facilitated project planning and decision-making, enabling a comprehen-sive understanding of facilities without physical site visits.
A SMART INVESTMENT
Currently, Pilot is funding the IDS digital twin as part of its capital project budget. It’s not just an expense; it’s an investment with promising returns. They’ve seen a shift towards better cost control and efficiency, and they’re confident that this investment will continue to pay off.
CREATING SYNERGY
The IDS digital twin platform has been more than a tool; it’s been a catalyst for synergy and collaboration across different departments within Pilot. It’s become a reference point for discussions, allowing various teams to visualize facilities and share insights with ease. It’s expanded the conversation, making the digital twin central to discussions about the company’s future.
MEASURING SUCCESS
Pilot is in the process of measuring the success of the IDS partnership, focusing on cost savings, revenue growth, and customer satisfaction. Early signs indicate that the change order logs are less populated. This “sets the stage for efficiency and cost savings on a massive scale.”
TOWARDS A DATA-DRIVEN FUTURE
Looking ahead, the IDS partnership plays a crucial role in Pilot’s long-term vision and competitiveness. The digital twin is expected to equip the company for data-driven decision making, fostering synergy across departments, and creating a single source of truth.
WHAT SETS IDS APART
What sets IDS apart is a combination of factors. Their extensive network of partnerships across the country ensures scalability and cost control, especially in remote areas. IDS also continues to innovate, offering an open, persistent, and agile digital twin platform that allows for the integra-tion of additional data, content, and user interactions. And visually, their geo-spatial immersive 3D VR platform is honestly better than being there because you can go back to it time and again.
FINAL THOUGHTS
Champion shared, “The partnership between Pilot Company and IDS is a testament to the power of innovation and collaboration. The adoption of the IDS digital twin platform has not only improved the efficiency and effectiveness of mod-ernization projects, but has also fostered collabo-ration and created a roadmap for future growth. By investing in this partnership, Pilot Company is positioning itself as a leader in data-driven facility management and assest management over the entire lifecycle of our properties, ” Champion added.
A TRANSFORMATIONAL JOURNEY
The partnership underscores a fundamental truth in business – the right team and the right technology can set a company apart. Pilot Company’s commitment to innovation, coupled with the dedication of the IDS team, is driving transformative change and positioning them as leaders in data-driven, convenience store CRE portfolio management.