A nationally known auto service chain transformed its retail acquisition process, realizing an average $4,000 savings per new location and accelerating speed-to-market by 4–5 weeks, equating to $1.5M additional revenue per store using Phygii and Phygital Twins. The company used Phygii to modernize workflows, centralize critical asset data, and unlock new operational capacity—delivering not only cost reductions, but measurable revenue gains and better customer experience across their expansion program.

The Challenge: Growth Blocked by Legacy Bottlenecks

This prominent brand has a market growth strategy that depends on fast, efficient acquisition and fit-out of new service centers nationwide. But legacy processes and outdated provider relationships stood in the way:

• Slow CAD Turnarounds: Waiting 6-8 weeks for CAD file deliverables slowed site acquisition
• Strained Capacity: The very lean real estate/construction team struggled to scale site surveys and analysis, limiting their ability to seize high-value locations in the crucial 30-day window.
• Travel Burden: Repeated site visits and manual information gathering meant 16+ hours lost per property, with $2,500+ per exploratory trip.
• Inconsistent, Low-Quality Photos: Real estate agent photos often missed key details, causing underestimation of retrofit costs and delayed go/no-go decisions.
• Data Fragmentation: Critical site data was scattered across Teams folders, email threads, and contractor clouds, wasting valuable time and increasing risk.

The Property Acquisition team decided to work with IDS on four new acquisition sites. The team wanted to manage the process efficiently and collaboratively and reduce their costs. Using the IDS platform (now called Phygii), they were able to improve their work processes, reduce time and travel costs, and accelerate site revenue generation. 

Beyond the Digital Twin. Meet the Phygital Standard.

Most “digital twins” are frozen moments—pretty pictures, maybe a fly-through—but they’re snapshots. This team used the Phygital Twin from Phygii to make acquisition decisions. Phygital Twins are always actionable and always connected. They merge:

• Physical accuracy: Drone, lidar, walkthrough, and photo capture—inside and out, down to the label on an HVAC unit or the finest floor detail.
• Digital structure: Certified plans in CAD/BIM, with each asset precisely placed and tagged, and every scan connected for portfolio-wide navigation.
• Live intelligence: Not just images or files, but a data-rich context layer—every asset, sign, fixture, and equipment tied to location, manufacturer, condition, and customizable attributes, ready for instant query and action.

True Portfolio Control—Measure, Manage, Act

See in an hour what could’ve taken months of site visits and emails to know.

• Not just “look, don’t touch”—Phygii enables direct measurements, work orders, and real program planning.
• Precise, in-context measurements and asset labeling (inside and out) support real-time bid requests and repair estimation.
• Score and filter every asset by scores that actually matter (condition, brand compliance, safety, customer experience). 

With Phygii, property leaders had the data and insights they needed to make solid business decisions quickly. The team was able to accelerate speed to market and improve cost savings significantly.

Quantified Business Outcomes 

Driving to Retail Success

Phygii’s impact for this brand connects directly to the four levers that matter most to modern retail enterprises: 

1. Increased Revenue: Faster market entry, fewer delays, faster revenue recognition. 
2. Improved Cost Savings: Reduced third-party spend, eliminated duplicative travel and delays. 
3. Elevated Customer Experience: New service centers open on time and on spec, boosting satisfaction. 

• Increased Asset Value: Centralized, accurate portfolio data allows the team to optimize investments and expansion.

The Phygii Partnership Difference

With Phygii, this service business got more than scans and images. The store acquisition team got the data and insights they needed to conquer growth obstacles and capture new market opportunities. Our “phygital twin” approach and integrated platform replaced scattered tools and patchwork data with one seamless, scalable solution.

Ready to see how you can drive faster growth and improve cost savings for your brand? Contact us today.